Withdraw

When will I receive my withdrawal ?

All withdrawals are processed instantly.

Is there a waiting time before withdrawing ?

After you have transferred your Profit Available/Commissions to your Merchant Shares wallet, you can withdraw it to your respective payment method account instantly. The minimum amount to withdraw is $5.

When I deposit using one payment system, can I withdraw into another payment system ?

No, this is not possible due to our AML policy, as we are fully compliant to local regulatory authorities. This is also needed to correctly balance and record funds from deposits, investments, transfers, withdrawals and commissions.

What are the Withdrawal Limits and Fees in Merchant Shares ?

Withdrawal fees include, but are not limited to payment method transaction fees in the company/merchant account, e-currency conversion fees, bank transfer fees, trading swap fees, trading platform account withdrawal fees and exchangers. These fees can vary so from time to time, your withdrawal fees are revised to reflect what the company account must pay. The limits and fees applicable are given on the limits-fees page.

I have more than the minimum withdrawal amount in the Profit Available. Why I am not able to withdraw this exact amount ?

Your “Profit Available” is the total returns from all your active investments over $0.00. To withdraw, you must first transfer returns and/or commissions to your wallet.

I have pending/missing withdrawal. What should I do ?

This rare occurrence is due to a server communication error between the servers of the payment method and Merchant Shares. Please wait up to 5-15 minutes before reporting via support ticket, choosing the appropriate ticket type. You must be report this issue in a ticket within 7 days and provide all the necessary details in your ticket and wait for a response before replying, which under normal circumstances within 24-48 hours.

Although I received my withdrawal in my payment method account, but this same amount is shown as pending on my withdrawal page. What should I do about this error ?

You can send your received transaction details via support ticket, we can update it to completed transaction. Monthly audits are performed to correct such transaction errors. However, it is your responsibility to report such issues via support ticket. After correcting this issue, it is possible that your account show a negative balance having more withdrawn than earned, which is normal.